Glossary
Navigating through all of the technical terms associated with unified communications and IT support can be confusing. No problem, we’ve got you covered.
This glossary will help you navigate through a jungle of technical terms—whether you’re researching or managing your business.
A
C
- CCaaS
- Call Center Transcription
- Call Hunting
- CAT5 / CAT5e / CAT6
- Cloud
- Central Office
- Codec
- Corporate Directory on Phone
- Customer Engagement
- CRM
- CSR
- Custom Hold Music
- Cable Internet
- Call Analytics
- Call Center
- Call Logs
- Call Monitoring
- Call Queue
- Call Recording
- Call Reports
- CDR
- Centrex
- CLEC
- Client
- Cloud Communications
- Cloud PBX
- Conference Bridge
- Conferencing
- Contact Center
- CPE
- CTI
- Custom Greetings
- Custom Messages
- Custom Schedules
D
E
I
J
K
L
M
P
R
S
U
V
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